Ticket refund or change

Ticket refund and exchange rules

The return and exchange of tickets is carried out in accordance with the following conditions:

1. If the event is held according to the plan
If the event takes place on the scheduled date and at the scheduled location, ticket refunds and exchanges are possible within 5 business days after purchase. After this period, tickets cannot be refunded or exchanged.

How to issue a refund:
If the tickets were purchased through the website or mobile application iTicket.KG
• Call the call center: +996 702 99 90 99.
• Provide the order number and PIN code.

Refund period:
The money will be transferred to the bank account from which the payment was made within 7-30 business days after the refund is processed.

2. If the event is postponed
In case of a change in the date or venue of the event:
• Check with the call center (+996 702 99 90 99 ), whether your ticket will be valid on a new date or at a new location.
• If you are not satisfied with the new date or location, issue a refund within 5 business days from the date of the official notification of the postponement.

Important! If the new date of the event is less than 48 hours away, tickets cannot be refunded or exchanged.

How to issue a refund:
If the tickets were purchased through the website or mobile application iTicket.KG
• Call the call center: +996 702 99 90 99.
• Provide the order number and PIN code.

Refund period:
The money will be transferred to the bank account from which the payment was made within 7-30 business days.

3. If the event is cancelled
If the event is cancelled, the ticket money will be refunded automatically without deduction of additional fees.

Refund period:
Money for tickets purchased through the website or mobile application iTicket.KG , will be refunded to the bank account from which the payment was made within 7-30 business days.

4. Restrictions on ticket refunds and exchanges
• During the period of validity of the promo codes, ticket refunds and exchanges are not possible.
• Some tickets may not be refundable. You can check the information in the call center: +996 702 99 90 99 .

If you have any questions, please contact the call center: +996 702 99 90 99.